Mazen F Sdi

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*** broken , no spare parts

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Brondell - *** broken , no spare parts
No spare parts , shall kwe buy new one complete set !!! There is place to offer spare parts we can order from them the broken parts
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Preferred solution: Replacement ***

User's recommendation: *** broke we can’t find spare or replacement

Anonymous
map-marker Grande Cache, Alberta

Not enough pressure

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I have owned 2 Brondell bidets and the problem is they do not have enough pressure to get you completely clean. I would not recommend this product because of this. Swash 1000
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User's recommendation: Buy a different brand

Barry L Wjy
map-marker San Francisco, California

No customer service

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Have tried to contact both by email and phone call with no success in reaching a person to get help from
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Preferred solution: Help to fix the problem

User's recommendation: Try another brand

Anonymous
map-marker San Francisco, California

Couldn’t get any help

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Somehow wound up paying additional $35 for online help and didnt get even that. Website was no help and Im going to replace their product with a different brand
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User's recommendation: DONT GO THERE

GeorgeJ H

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Verified Reviewer
| map-marker Boston, Massachusetts

Unresponsive Customer Service department (trying to avoid a warranty case?)

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Brondell - Unresponsive Customer Service department (trying to avoid a warranty case?)
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Brondell - Unresponsive Customer Service department (trying to avoid a warranty case?) - Image 6

On March 22, 2023, I sent an email to Jacquiet Locjet, Brondell's Customer Service Supervisor, with home we were in touch about a previous problem with our Swash 1000 Bidet. A hairline crack developed in the Bidet's base, which I documented with 2 photos.

I never received an answer from her.

On March 27, at 12:20 P.M., I called Customer service an, after a 20+ minute wait, spoke to Ms Aquisha about this pending problem.

She mentioned that she may have a resolution by the same day and that she would email back to me as soon as possible.

Today is the March 31, the last day of my warranty on this equipment, and I have not heard back from anybody in any shape or form.

I'm writing to you in the hope that your office would be able to help with this pending matter, or forward my writing to you to a responsible person within the Brondell company.

Sincerely,

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User's recommendation: The product is good, the manufacturing of it not so much. Beware of their Customer -Disserve Department, Especially Jacquiet Lochet, Cust. Disservice Dptmt Manager!

Arish Hvm
map-marker Gardendale, Alabama

Poor quality, poor design, poor customer service

I purchased the Brondell Swash 1400 for my wife. She has colitis and we were hoping this would be a lifesaver for her.

After 9 months the first seat cracked at the hinges. I contacted Brondell and they asked for pictures from different angles. After examining the pictures the customer service rep said the reason the seat tore apart was because the rear seat bumpers were not touching the porcelain toilet. They sent me a new seat under warranty and I changed it out myself.

That seat has now cracked the same way for the same reason. I sent them more pictures showing the porcelain toilet rim was level front to back and left to right. Now in the second year of a three year warranty they want to charge me $40 for 25% of the seat cost and shipping. I wouldnt mind paying the $40 if it would solve the problem but Im pretty sure the third seat will also crack.

I even got the party i bought it from, BidetsPLUs and Brondell still wouldnt budge. This product is poorly designed and manufactured.

Buy from a reputable company. Not Brondell!

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User's recommendation: Do not buy from Brondell!

Anonymous
map-marker North Haven, Connecticut

No good

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Brondell - No good
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KDidnt receive the email from the customer representative to send the picture back she said when she send the email I should send this pic back
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Anonymous

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Verified Buyer
| map-marker Deer Park, New York

Terrible *** on echoseat

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Brondell - Terrible *** on echoseat
Brondell - Terrible *** on echoseat - Image 2
Need either a *** or a lever to turn the bidet, very difficult to turn the *** need some kind of handle or the stove type knobs for easy turn.
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User's recommendation: Called customer service to no avail, need to to improve the design.

Anonymous
map-marker Cincinnati, Ohio

Broken ***

Brondell - Broken ***
the *** broke off the bidet when trying to turn off. *** literally broke off in the unit. Cheap plastic.
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Chao S Eue

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Verified Reviewer

Bidet not working well

Brondell - Bidet not working well
Hi, I am sending message about my Bidet purchased from Costco Montreal Canada, their is no hot air come out. It have been a week. Can you please help to solve the problem? Thanks. Chao
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Preferred solution: To solve the hot air problem.

Anonymous
map-marker Honolulu, Hawaii

Shipping and delivery price of

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I ordered an item for five dollars. Received the item in three days. Excellent service. But the item cost five dollars and shipping and delivery was $6.99. Very steep. Would it be possible to lower the price of shipping and delivery? Thank you, Ann Mulholland
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Jaila Rrt
map-marker Chula Vista, California

Nozzle adjustment

I have the basic 101 seat. The nozzles come out too far and sprinkle all over the front of the seat. Can those be adjusted?
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Nick K Qar

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Verified Reviewer

Stay away from this company!

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Purchased very expensive refill cartridge for Brondell's Cypress water filter. After drinking water from that filter, family fell sick with gastric issues. Was very hard to get in touch with the customer service to resolve. Finally when I was able to, they fail to understand the severity of the issue( someone falling sick after drinking their filter water) and refusing to offer a refund. What kind of a company is this! Total scam! Save your hard earned $$$.
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Preferred solution: Full refund

User's recommendation: Do not recommend.

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Anonymous
map-marker Leland, North Carolina

Check on item

I was trying to check on a part that was ordered fromBrondell but i did not talk to anyone. Thank you
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Suguna V Ahc

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Verified Reviewer

Need info on brindell bidet

Does the toilet seat stays warm all the time once it is set? Does the water temperature stays warm all the time once it is set
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Preferred solution: Answers to my question

Anonymous
map-marker Kearny, New Jersey

Product cracked

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Trying to get it replace they are so terrible to get it done. Sent pictures before they proceed. Respone to picture that it like it was properly installed. And would replace but send a return location info. But they tell you their is cleaning fee. But no information to send back. Writing Costco about this product.
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User's recommendation: Beware of their service dept.

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